Frequently Asked Questions

Everything you need to know about your luxury jewelry experience.

What materials are Oro Jewels made of?

We use only high-quality materials, including 18k gold plating over sterling silver, solid 14k gold, and ethically sourced gemstones to ensure lasting brilliance.

How should I care for my jewelry?

To maintain shine, avoid contact with perfumes, lotions, and water. Store your pieces in the provided microfiber pouch when not in use and clean with a soft, dry cloth.

Do you offer international shipping?

Yes, we ship worldwide. Delivery times typically range from 5 to 12 business days depending on your location and chosen shipping method at checkout.

What is your return policy?

We offer a 30-day return window for all unworn items in their original packaging. Please note that for hygiene reasons, earrings cannot be returned unless faulty.

How do I find my ring size?

We provide a comprehensive sizing guide on each product page. You can also order a reusable ring sizer from our shop to ensure a perfect fit before purchasing.

Is my payment secure?

Absolutely. We use industry-standard SSL encryption to protect your details. We accept all major credit cards, PayPal, and interest-free installment options.